Shipping policy

Shipping and Digital Delivery Policy

Last updated: June 14, 2026

This Shipping and Digital Delivery Policy explains how Somber Days to Sunshine Rays™ delivers digital products and, where applicable, physical products.


Digital Product Delivery

Most Somber Days to Sunshine Rays™ products are digital products.

Digital products may include:

  • Printable planners.
  • Budget worksheets.
  • Emotional reset worksheets.
  • Self-care worksheets.
  • Grief reflection journals.
  • Wellness printables.
  • Digital downloads.
  • Affirmation cards.
  • Templates.
  • Life rebuild tools.
  • PDF workbooks.
  • Canva templates or related digital resources.

After purchase, digital products are usually delivered by email, download link, checkout page, customer account access or another digital delivery method.


Delivery Timeframes for Digital Products

Digital product access is usually provided shortly after successful payment.

If you do not receive your download link or access email, please:

  • Check your spam, junk or promotions folder.
  • Confirm that the email address used at checkout was correct.
  • Wait a short period in case of payment processing or email delivery delays.
  • Contact us if access still has not arrived.


Incorrect Email Address

If you entered the wrong email address at checkout, please contact us as soon as possible.

We may need to verify your order details before resending digital product access to a corrected email address.


Download Issues

If a download link is not working, a file will not open, or you believe the wrong product was supplied, please contact us with your order number and a description of the issue.

We will make reasonable efforts to help resolve genuine access or file issues.


Physical Product Shipping

Where physical products are offered, shipping options, costs and estimated delivery timeframes will be displayed at checkout or on the product page.

Physical products may include printed workbooks, journals, cards, merchandise or other tangible goods.

Shipping costs may vary depending on:

  • Product type.
  • Product weight.
  • Product size.
  • Delivery address.
  • Shipping provider.
  • Delivery speed selected at checkout.


Processing Times for Physical Products

Processing times for physical products may vary depending on whether the product is handmade, printed to order, packed in-house or fulfilled through a third-party provider.

Estimated processing times will be shown where applicable.

Processing time is separate from shipping time.


Tracking

Where tracking is available, tracking details may be provided by email after the order has been shipped.

Tracking availability may depend on the shipping method selected, the carrier and the type of product ordered.


Shipping Delays

Somber Days to Sunshine Rays™ is not responsible for delays caused by postal services, couriers, customs, weather events, incorrect addresses, public holidays or circumstances outside our reasonable control.

If your order appears delayed, please contact us and we will help where reasonably possible.


Incorrect Shipping Address

Please ensure your shipping address is correct before completing checkout.

If you enter an incorrect shipping address, contact us as soon as possible.

If the order has already been shipped, we may not be able to redirect, replace or refund the order unless required by law.


International Shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, fees or local charges that may apply.

International delivery timeframes may vary and may be affected by customs processing or international carrier delays.


Contact

If you have any questions about digital delivery or shipping, please contact us at:

Somber Days to Sunshine Rays™

Business name: SOMBER DAYS TO SUNSHINE RAYS

ABN: 14 105 711 265

Email: founder@somberdaystosunshinerays.com.au

Location: Adelaide, South Australia, Australia