Shipping policy

SHIPPING AND PRODUCT DELIVERY POLICY

Effective date: 24 August 2026

This Shipping and Product Delivery Policy applies to products purchased from SOMBER DAYS TO SUNSHINE RAYS™ (“Somber”, “we”, “us” or “our”), operated by Sarah Kayln Broughton, ABN 14 105 711 265.

Product delivery type

Somber may offer:

- digital products delivered electronically; and

- physical products requiring postage or another stated delivery method.

The applicable product page will identify whether a product is digital, physical or includes both components.

Digital products

Digital products are delivered electronically. Unless expressly stated otherwise, no physical item will be shipped.

Delivery may occur through:

- an email containing a download or access link;

- a download button on the order-confirmation page;

- a customer account; or

- another electronic method described on the product page.

Digital delivery will usually begin shortly after successful payment. Delays may occur because of payment review, incorrect contact information, email filtering, platform outages or other technical issues.

Any preorder, scheduled-release or alternative delivery date will be stated on the relevant product page.

Customer responsibilities for digital delivery

Before completing an order, you are responsible for checking that:

- your email address is correct;

- you can access the email account used at checkout;

- your device can open the stated file format;

- you have compatible software and a suitable internet connection; and

- the product is appropriate for its stated purpose.

A billing address may still be requested for payment verification, fraud prevention, taxation or platform requirements. This does not mean that a physical item will be shipped.

If a digital product does not arrive

If you cannot locate your digital product:

1. check your spam, junk, promotions and deleted folders;

2. confirm that you are checking the email address used at checkout;

3. check the order-confirmation page or customer account, if available; and

4. allow a reasonable period for payment processing and automated delivery.

If the product remains unavailable, email hello@somberdaystosunshinerays.com.au with your full name, order number and the email address used at checkout.

We will take reasonable steps to verify the purchase and resend access, provide a replacement file or otherwise correct the delivery problem.

Digital product technical issues

If a supplied file is incomplete, corrupted or cannot reasonably be accessed in its advertised format, contact us with:

- your order number;

- the product name;

- a description of the issue; and

- a screenshot or error message, where reasonably available.

We may provide renewed access, a replacement file or reasonable technical assistance.

Physical products

Where a product is identified as physical, the product page or checkout will display the available shipping options, charges and relevant delivery information.

Shipping availability may depend on the destination, product type and delivery provider.

An order containing both digital and physical products may be delivered separately. Digital components may be delivered electronically before the physical component arrives.

Processing times for physical products

Estimated processing times will be stated on the product page where relevant.

Processing time means the period required to prepare an order before dispatch. It does not include the carrier’s delivery time.

Personalised, made-to-order or preorder products may require additional processing time. Any relevant estimate will be displayed before purchase.

Shipping addresses

Customers purchasing physical products must provide a complete and accurate delivery address.

Contact us as soon as possible if an address is incorrect. We cannot guarantee that an address can be changed after processing or dispatch begins.

If an order is returned because the address supplied was incomplete or incorrect, additional postage may be required before the order is resent, except where the problem was caused by us.

Delivery estimates

Any delivery timeframe is an estimate unless expressly stated otherwise.

Actual delivery may be affected by carrier delays, public holidays, severe weather, destination accessibility, customs processes or other circumstances outside our reasonable control.

We will provide available tracking information where tracking is included with the selected delivery method.

International delivery

International delivery will only be available where offered at checkout.

Customers are responsible for checking whether a product can lawfully be imported into their location. Customs duties, import taxes and local charges may apply and are the customer’s responsibility unless stated otherwise.

International delivery times may vary because of customs or local-carrier processing.

Delayed, missing or damaged physical orders

If a tracked order appears delayed, allow the carrier’s stated delivery period and check the tracking information before contacting us.

If an order appears lost or arrives damaged, email hello@somberdaystosunshinerays.com.au promptly with:

- your name;

- order number;

- delivery address;

- tracking information, if available;

- a description of the problem; and

- photographs of damage and packaging, where relevant.

We will assess the matter and provide assistance consistent with the circumstances and applicable consumer law.

Risk and ownership

Risk in a physical product passes as determined by applicable law. Nothing in this policy transfers risk to a consumer where doing so would be inconsistent with the Australian Consumer Law.

Ownership of intellectual property contained in either a digital or physical product does not transfer with purchase. Applicable personal-use and intellectual-property conditions remain governed by our Terms of Website Use and Sale.

Refunds and remedies

Delivery problems, faulty products and remedy requests are handled under our Refunds, Cancellations and Digital Product Remedies Policy.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.

Contact

SOMBER DAYS TO SUNSHINE RAYS™

Operated by Sarah Kayln Broughton

ABN 14 105 711 265

Adelaide, South Australia, Australia

Email: hello@somberdaystosunshinerays.com.au