SOCIAL MEDIA AND DIRECT MESSAGE NOTICE

Effective date: 24 August 2026

GENERAL INFORMATION

Somber's social posts, comments, stories, videos and direct messages provide general brand, educational or customer-support information. They are not personalised professional advice.

NOT A PRIVATE OR URGENT CHANNEL

Social platforms are operated by third parties. Messages may be delayed, filtered, stored or processed under platform rules. Do not send passwords, payment-card details, identification documents or unnecessary sensitive information by direct message.

Social channels are not continuously monitored and must not be used for urgent assistance. Call 000 in Australia or the appropriate emergency service where immediate danger or urgent assistance is involved.

CUSTOMER SERVICE

For orders, refunds, privacy, complaints or legal matters, email hello@somberdaystosunshinerays.com.au so the request can be verified and recorded.

COMMUNITY CONDUCT

We may moderate or remove unlawful, threatening, discriminatory, infringing, deceptive, spam, personally identifying or seriously disruptive material. Accounts may be restricted where reasonably necessary to protect users, staff, the brand or the integrity of the channel.

SHARING AND REPOSTING

Tagging Somber or sending content does not automatically grant permission for commercial reuse. We will seek appropriate permission before intentionally featuring identifiable customer content, subject to platform functions and terms.

THIRD-PARTY PLATFORMS

Each platform has independent terms, algorithms, privacy practices and availability. Somber is not responsible for platform-wide failures or independent content posted by other users.