Contact Somber

We’re here to help. If you have a question about an order, Digital PDF, Printed Paper product, website access or another Somber enquiry, send us a message using the contact form below or email hello@somberdaystosunshinerays.com.au.

We aim to acknowledge enquiries within three business days. More complex matters may take a little longer to investigate properly.

How we can help

We can assist with orders, payments, digital delivery or access, Printed Paper preparation or physical delivery, faulty, damaged, incomplete or incorrect products, duplicate purchases, accessibility, privacy, intellectual property and general business enquiries.

For order enquiries

To help us resolve your enquiry quickly, please include your name, order number, purchasing email, product name and a short description of the issue. If a physical product arrives damaged, photographs of the product and packaging may help us assess the issue where reasonably available. Please do not send full payment-card details, passwords or unnecessary sensitive information.

Important support information

Somber customer support is for products, purchases, digital access, Printed Paper preparation, delivery and website access. We do not provide individual medical, psychological, psychiatric, counselling, legal, financial or emergency advice, and our inboxes and social accounts are not continuously monitored.

If there is immediate danger or an urgent need for assistance, call 000 in Australia or the appropriate emergency service in your location.

Formal requests

For refund, return, complaint, privacy or legal requests, email hello@somberdaystosunshinerays.com.au with a clear subject line such as Order Support, Privacy Request, Complaint or Intellectual Property Enquiry.

SOMBER DAYS TO SUNSHINE RAYS™ · Adelaide, South Australia, Australia · ABN 14 105 711 265