Refund policy
REFUNDS, CANCELLATIONS AND DIGITAL PRODUCT REMEDIES POLICY
Effective date: 24 August 2026
This policy applies to purchases from SOMBER DAYS TO SUNSHINE RAYS™ (“Somber”, “we”, “us” or “our”), operated by Sarah Kayln Broughton, ABN 14 105 711 265.
Digital products
Somber currently sells downloadable and electronically delivered resources. No physical product is supplied unless a product page expressly states otherwise.
Please review the product description, format, compatibility requirements and intended purpose before purchasing.
Change-of-mind purchases
We are not required to provide a refund because you changed your mind, selected the wrong product, no longer want the product or did not use the product.
Because digital products can be accessed or downloaded immediately, change-of-mind refunds will generally not be provided once the product has been delivered, accessed or downloaded.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Cancellations
Orders for immediately delivered digital products generally cannot be cancelled after payment and electronic delivery have been completed.
If you contact us before delivery or access occurs, we may consider a cancellation request. Approval is not guaranteed and will depend on the circumstances.
Duplicate purchases
If you accidentally purchase the same product more than once, contact us promptly with both order numbers. If we confirm that a duplicate purchase occurred, we will provide an appropriate remedy, which may include a refund of the duplicate transaction.
Faulty, inaccessible or incorrectly supplied products
Contact us if:
- you do not receive the digital product;
- the supplied file cannot reasonably be opened or accessed;
- the file is incomplete or materially defective;
- you receive the wrong product; or
- the product is materially different from its description.
We may first attempt to correct the issue by resending the product, supplying a working file, providing reasonable technical assistance or replacing the product.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product or service has a major failure, you may be entitled to reject it and choose a refund or replacement, where applicable. For a minor problem, we may be entitled to provide a remedy within a reasonable time.
Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
Requesting assistance or a remedy
Email hello@somberdaystosunshinerays.com.au and include:
- your full name;
- order number;
- email address used for the purchase;
- the product concerned;
- a description of the problem; and
- screenshots or other relevant information, where reasonably available.
We aim to acknowledge requests within three business days. Complex matters may require additional time to assess.
Approved refunds will ordinarily be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Contact
SOMBER DAYS TO SUNSHINE RAYS™
Operated by Sarah Kayln Broughton
ABN 14 105 711 265
Adelaide, South Australia, Australia
Email: hello@somberdaystosunshinerays.com.au