Refund policy

Returns and Refunds Policy

Last updated: June 14, 2026

This Returns and Refunds Policy applies to purchases made from Somber Days to Sunshine Rays™, including our website, Shopify store, digital products, downloadable resources, printable worksheets, planners, journals, templates, physical products where offered, and related customer services.

Please read this policy carefully before purchasing.

By placing an order with Somber Days to Sunshine Rays™, you acknowledge that you have read and understood this Returns and Refunds Policy.

Business Details

Business name: SOMBER DAYS TO SUNSHINE RAYS
ABN: 14 105 711 265
Website: somberdaystosunshinerays.com.au
Email: founder@somberdaystosunshinerays.com.au
Location: Adelaide, South Australia, Australia

For privacy and safety reasons, Somber Days to Sunshine Rays™ may use a business mailing address, PO Box or registered business address rather than a personal residential address.

Digital Products

Most Somber Days to Sunshine Rays™ products are digital products.

Digital products may include:

Printable worksheets.
PDF workbooks.
Digital planners.
Journals.
Reflection tools.
Budgeting awareness resources.
Emotional reset tools.
Self-care templates.
Affirmation cards.
Canva templates.
Downloadable files.
Other digital resources.

Because digital products are delivered electronically and may be accessed, downloaded, copied or printed shortly after purchase, we generally do not offer refunds for change of mind once digital access has been provided.

This does not affect your rights under Australian Consumer Law or any other applicable consumer protection laws.

No Change-of-Mind Refunds for Digital Products

We generally do not provide refunds for digital products where:

You changed your mind after purchase.
You accidentally purchased the product.
You no longer want or need the product.
You did not read the product description before purchasing.
You expected a physical product when the listing stated it was digital.
You do not have the software, device, app, printer or internet access needed to use the product.
You dislike the colour, layout, design or style after purchase, where the product was accurately shown and described.
You purchased the wrong product.
You forgot to use a discount code.
You found another product you prefer after purchasing.

When a Refund, Replacement or Remedy May Be Available

Please contact us if:

You purchased a product but did not receive access to the file.
The download link does not work.
The file is corrupted or cannot be opened.
The wrong file was provided.
The product is materially different from the product description.
The product has a genuine fault that we are responsible for.
There is another issue with the product that may be covered by Australian Consumer Law or other applicable consumer protection laws.

Where required by law, we will provide an appropriate remedy. This may include:

Resending the download link.
Providing the correct file.
Providing a replacement file.
Providing a corrected file.
Offering store credit.
Providing a partial refund.
Providing a full refund.
Another reasonable solution depending on the issue.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us within 7 days of purchase.

We may, at our discretion, offer a refund, store credit or alternative product access for the duplicate order if the request appears genuine and the product has not been misused.

Download and Access Issues

If you do not receive your digital product, please first check your:

Spam folder.
Junk folder.
Promotions folder.
Email address entered at checkout.
Customer account, if applicable.

If you still cannot access your product, please contact us at:

founder@somberdaystosunshinerays.com.au

Please include:

Your full name.
Order number.
Email address used at checkout.
Product purchased.
Description of the issue.
Screenshots or error messages, if relevant.

Physical Products

Where physical products are offered, such as printed workbooks, journals, cards, merchandise or other tangible goods, return eligibility will depend on the product type and condition.

For physical products, please contact us before returning any item.

Returned physical products generally need to be:

Unused.
In original condition.
In original packaging where possible.
Returned within the timeframe stated on the product page or agreed by us.

Change-of-mind returns for physical products may not be accepted unless stated on the product page or required by law.

Damaged, Faulty or Incorrect Physical Products

If a physical product arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include:

Your full name.
Order number.
Product name.
Description of the issue.
Clear photos of the product.
Clear photos of the packaging, where relevant.

We will assess the issue and provide an appropriate remedy where required by law.

This may include a replacement, refund, repair, store credit or another suitable solution depending on the issue.

Return Shipping for Physical Products

If a physical product needs to be returned, we will provide return instructions by email.

Customers may be responsible for return shipping costs for change-of-mind returns where permitted by law.

If a product is faulty, damaged, incorrect or otherwise covered by consumer guarantees, return shipping arrangements will be handled in accordance with applicable law.

Please do not send physical products back without contacting us first.

Sale Items, Bundles and Discounted Products

Sale items, bundles and discounted products are generally treated the same as full-price products under this policy.

For digital products, we generally do not offer change-of-mind refunds once access has been provided.

Your consumer rights still apply where a product is faulty, not as described, inaccessible due to an issue we are responsible for, or otherwise fails to meet applicable consumer guarantees.

Gift Cards

Gift cards, where offered, are generally non-refundable and cannot be exchanged for cash unless required by law.

Gift card terms, expiry dates and use conditions will be shown where applicable.

Processing Approved Refunds

If a refund is approved, it will usually be processed back to the original payment method used at checkout.

Processing times may vary depending on Shopify, your bank, card provider, PayPal or other payment provider.

We are not responsible for delays caused by banks, payment providers or third-party processing systems.

How to Request Help With an Order

To request help with an order, refund, replacement or product issue, please email:

founder@somberdaystosunshinerays.com.au

Please include:

Your full name.
Order number.
Email address used at checkout.
Product purchased.
Date of purchase.
Clear description of the issue.
Screenshots, photos or error messages, if relevant.
The outcome you are requesting.

Response Times

We aim to respond to customer support and refund enquiries within a reasonable timeframe.

Response times may vary depending on business hours, order volume, the complexity of the issue and whether further information is required.

Somber Days to Sunshine Rays™ does not provide 24/7 customer support.

No Waiver of Consumer Rights

Nothing in this Returns and Refunds Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

If a product or service does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, cancellation or other remedy depending on the issue.

Changes to This Returns and Refunds Policy

We may update this Returns and Refunds Policy from time to time to reflect changes to our business, products, Shopify features, legal requirements or operational practices.

When we update this Returns and Refunds Policy, we will update the “Last updated” date at the top of this page.

Contact

If you have any questions about this Returns and Refunds Policy, please contact us at:

Somber Days to Sunshine Rays™
Business name: SOMBER DAYS TO SUNSHINE RAYS
ABN: 14 105 711 265
Website: somberdaystosunshinerays.com.au
Email: founder@somberdaystosunshinerays.com.au
Location: Adelaide, South Australia, Australia