EMAIL AND SMS COMMUNICATIONS POLICY

Effective date: 24 August 2026

TYPES OF COMMUNICATION

Somber may send transactional messages about orders, payment, access, security, customer support or important policy changes. Where permitted, Somber may also send marketing messages about products, education, offers or brand updates.

CONSENT AND IDENTIFICATION

Marketing communications are sent where consent or another lawful basis applies. They will identify Somber and provide accurate sender information.

UNSUBSCRIBING

Marketing emails will include an unsubscribe facility. SMS marketing, if enabled, will include an applicable opt-out method. We will action valid opt-out requests within the timeframe required by law.

TRANSACTIONAL MESSAGES

Unsubscribing from marketing does not prevent essential messages relating to an active order, customer support request, security issue or legal obligation.

YOUR RESPONSIBILITIES

Provide accurate contact details and do not submit another person's details without authority. Standard mobile or data charges may apply depending on your provider.

CONTACT

For communication-preference questions, email hello@somberdaystosunshinerays.com.au.