Contact information

Contact Policy

Last updated: June 14, 2026

Somber Days to Sunshine Rays™ values calm, respectful and clear communication with customers, subscribers and website visitors.

This Contact Policy explains how you can contact us, what information to include, what support we can provide, and the limits of our customer support.


Business Details

Business name: SOMBER DAYS TO SUNSHINE RAYS
ABN: 14 105 711 265
Website: somberdaystosunshinerays.com.au
Email: founder@somberdaystosunshinerays.com.au
Location: Adelaide, South Australia, Australia

For privacy and safety reasons, Somber Days to Sunshine Rays™ may use a business mailing address, PO Box or registered business address rather than a personal residential address.


How to Contact Us

For customer support, product questions, order issues, download problems, collaboration enquiries or general business enquiries, please contact us by email:

founder@somberdaystosunshinerays.com.au

Please include clear and relevant information so we can assist you properly.


What to Include in Your Message

When contacting us about an order, please include:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • The product name.
  • A clear description of the issue.
  • Screenshots, photos or error messages if relevant.

This helps us locate your order and respond more accurately.


Customer Support Enquiries

You may contact us for help with:

  • Digital product access.
  • Missing download links.
  • Incorrect files.
  • Corrupted or damaged files.
  • Product questions before purchase.
  • Refund or remedy requests.
  • Website issues.
  • Collaboration or business enquiries.
  • General questions about Somber Days to Sunshine Rays™.


Digital Product Access Support

If you have purchased a digital product and cannot access your file, please check your spam, junk or promotions folder first.

If the download link is missing, expired, incorrect or not working, please email us with your order details.

Where the issue is genuine, we may assist by:

  • Resending the download link.
  • Checking the email address used at checkout.
  • Providing access again.
  • Replacing a corrupted file.
  • Sending the correct file if the wrong file was supplied.


Response Times

We aim to respond to customer enquiries within a reasonable timeframe.

Response times may vary depending on business hours, order volume, the complexity of the enquiry and whether further information is required.

Somber Days to Sunshine Rays™ does not provide 24/7 support.


Scope of Support

Somber Days to Sunshine Rays™ provides customer support for our store, products, orders, downloads and business enquiries.

We do not provide:

  • Emergency support.
  • Crisis support.
  • Therapy.
  • Counselling.
  • Medical advice.
  • Mental health treatment.
  • Legal advice.
  • Financial advice.
  • Tax advice.
  • Personalised professional advice.

Our products and communications are for general education, self-reflection, organisation, routine-building and personal development only.

If you need professional support, please contact an appropriately qualified professional.

If you are in immediate danger in Australia, call 000.

If you need crisis support in Australia, contact Lifeline on 13 11 14.


Respectful Communication

We are committed to respectful, safe and professional communication.

We ask that all customers and website visitors communicate respectfully.

We reserve the right to limit, pause or stop communication where messages are:

  • Abusive.
  • Threatening.
  • Harassing.
  • Discriminatory.
  • Aggressive.
  • Unlawful.
  • Repeatedly unreasonable.
  • Outside the scope of customer support.

This helps protect a safe communication environment for both customers and the business.


Social Media Messages

Somber Days to Sunshine Rays™ may also be active on social media platforms.

However, social media messages may not be monitored consistently and may not be the best place for order support.

For order issues, refund requests, product access problems or formal enquiries, please contact us by email:

founder@somberdaystosunshinerays.com.au


Business and Collaboration Enquiries

For business, media, collaboration, partnership or professional enquiries, please contact:

founder@somberdaystosunshinerays.com.au

Please include your name, business or organisation name, contact details and a clear summary of your enquiry.


Complaints

If you have a complaint about a product, order, download, customer experience or privacy matter, please contact us by email.

Please include:

  • Your name.
  • Order number, if relevant.
  • A clear explanation of the complaint.
  • Any supporting screenshots or documents.
  • The outcome you are requesting.

We will review your complaint and aim to respond fairly and reasonably.


Changes to This Contact Policy

We may update this Contact Policy from time to time to reflect changes to our business, website, products, customer support process or legal requirements.

When we update this Contact Policy, we will update the “Last updated” date at the top of this page.


Contact

If you have any questions about this Contact Policy, please contact us at:

Somber Days to Sunshine Rays™
Business name: SOMBER DAYS TO SUNSHINE RAYS
ABN: 14 105 711 265
Website: somberdaystosunshinerays.com.au
Email: founder@somberdaystosunshinerays.com.au
Location: Adelaide, South Australia, Australia